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FAQ About Cases Interface Integration Solutions Request demo ↗ Solutions Integration Interface Cases FAQ About Request demo ↗ Call Recording and Workforce Optimization for Cisco Collaboration *For details on the demo version of the Speech Recognition module, please contact our managers separately. Recording of conversations on regulatory compliance Compliance call recording Request demo ↗ Software extending the feature set of Cisco UCM, Cisco UCCX/UCCE/PCCE Based on PhoneUP Compliance call recording and AI-analysis Desktop process analytics Quality management Call monitoring and live coaching Report and analytics Quality management and WFO Speech recognition and AI-powered analysis Call transcription sync-ed with audio player Recording search by keywords and phrases Call summarization Speech analytics Meeting summarization Compliance recording Call and screen recording Granular role-based access Advanced security for recording storage Unified interface and integration with your systems: CRM, Helpdesk, and more Record and analyze all of your back-office and contact center calls ensuring maximum security and compliance. Our clients Maximum security Consolidate all recordings into a unified archive with a convenient user interface. Configure granular operation-level access for recordings and system functions based on employee roles and job responsibilities. Automate archive management with lifecycle file movement and transcoding for storage optimization. Unified interface for all recordings Consolidate all recordings from various communication platforms into a unified storage Granular role-based access Define employee access to specific recordings and functions. Flexible deployment and media lifecycle management Automatically move and archive recordings based on customizable rules to optimize storage utilization. Distributed HA deployment with multiple recorders PhoneUP supports flexible deployment options, including distributed HA installation Integration with solutions from leading vendors Free trial PhoneUP supports leading on-premise and cloud PBX providers Unified user interface for interaction recordings Find any recording within a minute Examine conversations faster with text transcripts Flexibly manage access to recordings A convenient player Adjust audio speed with the embedded player Visually identify pauses and interruptions via audio waves Call player Get access to the demo stand Call player Voice transcription Screen recording Keyword search Tag search Role-based access control Transcribed recording Analyze conversations faster and more easily with text transcripts Open the recording, click the “Conversation text” button and get a dialogue transcript with an emotion display Voice transcription Get access to the demo stand Call player Voice transcription Screen recording Keyword search Tag search Role-based access control Screen recording with a timeline of used applications View employee screen recordings during calls, synchronized with...